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How do I remove an incorrect registration?

Last post 05-29-2009 10:21 AM by ben. 0 replies.
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  • 05-29-2009 10:21 AM

    • ben
    • Top 10 Contributor
    • Joined on 11-12-2008
    • Posts 23

    How do I remove an incorrect registration?

    Ever have a registration that contains errors, or maybe the payment information was entered incorrectly... or maybe you just need to create a fresh registration with updated pricing or discounts.  Here's what you can do:

    1. Find the registration using the search feature on the administrator home page, or the Registration report.
    2. Click the order number (on the far right).
    3. Remove any payments that have been made.
      NOTE: You will not be able to remove payments made online with a credit card. 
    4. Switch each registration in the order to a status of "Un-registered" and save the order.
    That's it.  Once you've updated the registration using the steps above, it will no longer show up in the registration reports (unless you search for Un-registered), and will not be included in the financial reports. 
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